Legal
Sourcinga vehicle.
These terms apply where Ultra Vita agrees to source a vehicle for you, assist with a purchase, or coordinate delivery and handover. They are separate from any finance arrangement, which is covered by the finance disclosures and by the lender's own agreement.
What Ultra Vita does
Depending on what you ask for, Ultra Vita may search the market for a vehicle to your brief, introduce you to new or used vehicles, present manufacturer VIP opportunities where you may be eligible, assist with the purchase, coordinate delivery and handover, and introduce you to finance.
What Ultra Vita will do for you is what the two of you agree before work starts. Nothing in these terms obliges Ultra Vita to find a particular vehicle, or to find one at all — the market is the market — and nothing obliges you to buy anything you are shown.
Ultra Vita is not the seller
Ultra Vita does not own the vehicles it sources and does not sell them to you. The sale is between you and the dealer, supplier or private seller, and that seller carries the responsibilities a seller carries — including, where you are a consumer buying from a trader, your rights under the Consumer Rights Act 2015 as to satisfactory quality, fitness for purpose and description.
Ultra Vita also does not purchase vehicles directly. Where you have a car to part exchange, Ultra Vita's role is to help it form part of the purchase, not to buy it from you.
Warranties, guarantees and any aftercare are provided by the seller, the manufacturer or the provider of the product, not by Ultra Vita.
Finance is a separate matter
Where you ask Ultra Vita to look at finance, that is a credit broking introduction carried out in Ultra Vita's capacity in relation to DSG Financial Services Ltd, and it is governed by the finance disclosures rather than by these terms.
A sourcing or administration fee under these terms is a fee for a non-finance service. It is not a fee for arranging credit, it is not conditional on a finance agreement being entered into, and it does not change anything about the finance introduction.
Fees
Ultra Vita charges a sourcing fee for each vehicle it sources. There is no standard fee and no standard percentage: the fee depends on the vehicle and on the time the search takes.
The fee is agreed with you before you put down a deposit to secure the vehicle. Your commitment begins when you put down that deposit.
Ultra Vita invoices the fee once the car has been delivered.
Ultra Vita does not hold your money
Payments for a vehicle and payments under a finance agreement are made directly to the dealer or the lender. Ultra Vita does not receive, hold or handle those funds.
Where a separately agreed service fee is payable, it is paid to Ultra Vita and to nobody else — and Ultra Vita will never ask you to send money for a vehicle to an account it gives you. If you receive a request of that kind purporting to come from Ultra Vita, telephone to check before paying anything.
Your instructions, and what we rely on
Ultra Vita works from the brief you give it. If your requirements change, tell Ultra Vita as early as you can — a search already under way may have to start again.
Ultra Vita relies on the information you provide being accurate, including anything you tell it about a vehicle you are part exchanging and any finance outstanding on it.
Cancelling
You may tell Ultra Vita to stop at any time, and Ultra Vita may decline to continue — for instance where a request would be unlawful or where it cannot sensibly be fulfilled. Either way, nobody is locked in.
Where an agreement for services is made at a distance or away from Ultra Vita's premises — which is how most of these arrangements are made — you generally have 14 days in which to cancel without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, write to Ultra Vita at Edward House, Great North Road, Newark, Nottinghamshire, NG24 1DP, or use the contact details on the contact page.
If you ask Ultra Vita to begin work during that 14-day period and then cancel, you may be asked to pay for the work actually carried out up to the point you cancelled, in proportion to what was agreed. Ultra Vita will tell you this before starting, and will ask you to confirm the request to begin early.
Where a fee has been paid and the service has not been performed, it is refunded. Where it has been performed in part, what is refundable depends on how much was done. Ultra Vita does not treat its fees as automatically non-refundable, and nothing in these terms removes a cancellation right the law gives you.
Delivery and handover
Where delivery forms part of a purchase, Ultra Vita books it with an independent vehicle delivery company. That company carries out the delivery and is paid directly for it; Ultra Vita takes no money from you for delivery. Delivery times are agreed case by case.
Where a tracker is wanted, Ultra Vita can refer you to a specialist fitter, or the lender may arrange one directly.
Pre-delivery checks are carried out by the supplying dealer. Any warranty on the vehicle is provided by the supplying dealer or the manufacturer, not by Ultra Vita, and Ultra Vita gives no guarantee of its own about the vehicle. Finance paperwork is signed through DSG Financial Services Ltd or directly with the lender, and sometimes both.
The vehicle, its condition on arrival and any transit arrangements remain the responsibility of the supplier and the delivery company.
Our responsibility to you
Ultra Vita will carry out its services with reasonable care and skill, as the Consumer Rights Act 2015 requires.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Your statutory rights as a consumer are not affected.
Ultra Vita is not responsible for the acts or omissions of a dealer, supplier, transport provider, lender or manufacturer, or for a vehicle's condition, specification or history beyond what Ultra Vita was told and passed on in good faith.
Complaints, and the law that applies
If something goes wrong, the complaints page explains how to raise it and what happens next. A complaint about a regulated finance activity follows a different route from a complaint about a sourcing service, and the page sets out both.
These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you keep the benefit of any mandatory protections of the law where you live.
Questions about this page? Speak to a person on +44 7854 089010