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If somethinggoes wrong.

Tell Ultra Vita. Most things are quicker to put right directly, and a complaint is taken seriously whether or not it turns out to be Ultra Vita's to fix. Where a complaint concerns regulated finance, it follows DSG's procedure, and this page explains how to reach it.

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Complaints
Last updated
22 October 2026

Start by telling us

Telephone or email — the details are on the contact page — or write to Ultra Vita at the correspondence address below. Say what happened, when, and what you would like done about it. If you have a reference, an email or paperwork, send it; it saves time.

Riccardo Leighton trading as Ultra Vita, Edward House, Great North Road, Newark, Nottinghamshire, NG24 1DP.

What happens next

Ultra Vita will acknowledge your complaint, look into it, and come back to you with what it has found and what it proposes to do.

A complaint that is not about finance is looked into by Riccardo Leighton personally, and he will respond to you within one week.

If your complaint is about a regulated finance activity, Ultra Vita will tell you and pass it to DSG Financial Services Ltd, whose procedure applies to it. If it is about a vehicle, a dealer or a sourcing service, Ultra Vita handles it directly — and will tell you honestly where responsibility lies if it rests with a third party.

Complaints about finance

Ultra Vita is a credit broker, not a lender, and acts in relation to DSG Financial Services Ltd, which is authorised and regulated by the Financial Conduct Authority. A complaint about a regulated finance activity is handled under DSG's complaints procedure.

DSG publishes that procedure in full, including how to contact them and the timescales that apply. It is linked below, and it is the authoritative version — the summary on this page does not replace it.

Complaints

If you would like to know how we handle complaints, please ask for a copy of our complaints handling procedure, or click here . For our Privacy Policy click here . You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at www.financial-ombudsman.org.uk. For free and impartial money advice, contact the Money Advice Service. DSG Financial Services Ltd is authorised and regulated by the Financial Conduct Authority (Firm reference number – 649675). DSG Financial Services Ltd is a company registered in England & Wales with a company number 02313903. Our VAT registration number is 322 3523 42. All Rights Reserved.

The Financial Ombudsman Service

If your complaint concerns a regulated finance activity and you are not satisfied with the final response, or you have not received one within the time the rules allow, you may be able to refer it to the Financial Ombudsman Service. The service is free to you and independent of both Ultra Vita and DSG.

There are time limits for referring a complaint to the ombudsman. The final response you receive will set them out, and the ombudsman's own website explains who can use the service and how.

The Financial Ombudsman Service and the Financial Conduct Authority are different bodies with different jobs: the FCA regulates firms, the ombudsman resolves individual disputes. Both are linked below so neither is mistaken for the other.

Complaints about your information

A complaint about how Ultra Vita has handled your personal information goes to Ultra Vita first, and then if you remain unhappy to the Information Commissioner's Office. The privacy policy explains that route.

Questions about this page? Speak to a person on +44 7854 089010

Finance disclosures

Riccardo Leighton trading as Ultra Vita. Riccardo Leighton is an agent of DSG Financial Services Ltd. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor; we will provide details of products available, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The commission arrangements we have in place vary, depending on how you are introduced to us and with which lender we are able to place you with. When you are introduced to us by a motor retailer, we may be paid a flat fee, regardless of the interest rate you pay, finance product, length of agreement, or amount of finance. We may also be paid a fixed rate of commission, calculated as a percentage of the amount of finance.

We will always introduce you to the most suitable finance lender offering you the most appropriate finance product for your needs, and at the best interest rate possible (which is determined by the finance lender) based on the commission we are paid and by your credit profile. The amount of commission we receive and pay, and your credit profile, will impact the amounts you pay under your credit agreement. In both cases, we will pass a proportion of the commission paid to us to the motor retailer that introduced you to us. We may also be paid, and pay the motor retailer, higher commission depending on the type and age of vehicle or based on the finance product you are provided with. In these cases, commission levels vary based on the levels of work required to be undertaken by us and the motor retailer. Whilst we may receive higher levels of commission based on the finance product you are provided with, this is always based on the level of work required in relation to the particular product and we will not seek to secure finance products that are not suitable for your needs.

We may select a lender which is part of our group (Unity Auto Finance Ltd). We will only ever select this particular lender from the panel available to us if it is in your interests and is the most appropriate lender for your particular needs.

If you would like to know how we handle complaints, please ask for a copy of our complaints handling procedure, or click here . For our Privacy Policy click here . You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at www.financial-ombudsman.org.uk. For free and impartial money advice, contact the Money Advice Service. DSG Financial Services Ltd is authorised and regulated by the Financial Conduct Authority (Firm reference number – 649675). DSG Financial Services Ltd is a company registered in England & Wales with a company number 02313903. Our VAT registration number is 322 3523 42. All Rights Reserved.

We are a credit broker and not a lender.

Finance disclosures in full